Every touchpoint counts.
No matter the requirements and goals of your service team, with sqanit, you will find the perfect solution for your service excellence. Modular and flexible features effortlessly adapt to even the most complex scenarios.
This allows you to offer your customers the ideal balance between AI-powered self-help and personal communication.
End-to-end service communication without an app.
By simply scanning a QR code, users are directed to a personalized website that offers all the functionalities of an app without requiring any downloads or registration.
Your Benefit
Through simple and flexible usage, you achieve maximum user acceptance, ensuring a positive customer experience from the start.
Self-Service.
The right information in the right place. With our interactive question and answer mechanism, your customers are guided step by step to the solution. With the help of artificial intelligence, questions can be directly addressed to the user manual.
Your Benefit
Saves your employees and customers valuable time and allows for maximum flexibility.
Remote Help.
Expert knowledge from afar. Sqanit optimizes the information flow between you and your customers. A ticketing system provides immediate support in case of any issues.
Your Benefit
Field-Service.
The Field-Service function enables optimal preparation and execution of service tasks. Smart routing ensures efficient task assignment, while digital documentation allows for easy tracking of service history and updates.
Your Benefit
Through pre-ticketing and video sessions, service tasks can be better prepared and executed, leading to an increased first-time fix rate.